Why Employees Don’t Focus on the Customer Experience

Executives say poor integration across teams is the biggest reason employees don’t engage in the customer experience, according to recent research from Harvard Business Review Analytic Services and Gongos. Read the full article at MarketingProfs

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This Content Was Originally Posted At:
https://www.marketingprofs.com/charts/2020/43746/why-employees-dont-focus-on-the-customer-experience

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